Question 1

How is CartPing different from WATI or AiSensy?

Accepted Answer

WATI and AiSensy are generic WhatsApp platforms — they give you tools and leave you to figure it out. CartPing is a managed, done-for-you service. We install the plugin, set up your templates, test your flows, and monitor everything. You just watch the dashboard.

Question 2

What does 'direct Meta API' mean for me?

Accepted Answer

Most WhatsApp tools sit between you and Meta, charging a markup of 20–250% on every message. We connect directly to Meta's Cloud API, so you pay Meta rates only — no middleman, no markup.

Question 3

What if my store doesn't hit the guarantee in 30 days?

Accepted Answer

Each plan has its own recovery guarantee (₹25,000 / ₹50,000 / ₹1,00,000). If your plan-level guarantee is not met in the first 30 days, we refund your monthly plan fee. The ₹4,999 setup fee is non-refundable as it covers build and go-live work.

Question 4

How long does setup take?

Accepted Answer

48 hours from payment. We install the WooCommerce plugin, configure your WhatsApp templates with Meta, test with a dummy cart, and confirm you're live. You don't touch code.

Question 5

What happens when I use all my monthly quota?

Accepted Answer

You'll get an in-dashboard alert at 80% usage. You can top up with 50 additional recoveries for ₹499, 100 for ₹999, or 150 for ₹1,500, or upgrade your plan. You can also enable auto top-up so no cart ever goes unrecovered.

Question 6

Do you support Shopify?

Accepted Answer

Yes. Shopify and WooCommerce are supported across Starter, Growth, and Scale.

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